Shipping Q'S

Do you ship internationally?                   

Yes, for International shipments we ship via DHL Express . However some shipments may be fulfilled from other warehouses depending upon stock levels at the time of purchase.

Where does my order ship from?

Depending upon your physical location, shipping address, and inventory levels, your items will ship from either our UK or US warehouses.

When will my order ship? 
Orders ship within 3-5 days of purchase, unless otherwise noted in the product description. From here you will receive an automated tracking confirmation once your order has been shipped from our warehouse. Depending upon your choice of shipping speed, shipments can take anywhere from 3-14 days from the date of shipment.

PRODUCT FAQ'S

Where can I find the dimensions and tech compatability of a product? 

Please refer to the specific product page's size & fit section.

What material is used on This Is Ground Products? 

We use 100% Bovine Vegetable Tanned Leather, sourced from Italy. 

Do you sell gift cards? 

Yes, we offer gift cards ranging from 25-650 USD. Click here to be directed to the product page. 

RETAIL PARTNERS

Check out our Store Locator for retailers by you.

How to videos

RETURNS & REFUNDS

How do I make a return?

We accept returns for a full refund 14 days from the date you received your purchase. Returns requested after the 14 day window, will be eligible for an exchange or store credit. Please note that all sales are final when a custom monogram is applied. We offer a 365 day guarantee on items against defects, and will replace any defective item with the same item for no cost. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. Promotional items are not returnable. If your item meets these specified parameters, please use the return label in your package, arrange a drop off or pick up. You will be responsible for paying for your own shipping costs for returning your item. 

Please fix the attached return address label and Customs Declaration Form (CN22) to the outside of the package. 

Please make sure that you do not declare a commercial value of over £15 or you may be liable for customs and duties charges. Depending on your location, delivery time for exchanged products will vary.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. If you haven’t received a refund 7 business days from the date we contacted you, please contact us.

CANCELLATION

How can I cancel my order? 

Cancellations cannot be made post order. If your item ships prior to a cancellation request being made, you may be liable for return shipping costs. If a request is made post-shipment, this will fall under our standard return process (detailed above).

 

Contact

Please fill out the form and we'll get back to you as soon as possible.

 

Please note our office hours:

Monday - Friday | 10:00am - 5:00pm PST

We are closed for U.S. holidays.

Please allow 24-48 hours for a response.

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If you have an open order, please include your order # from your order confirmation email