Shipping Q'S

Do you ship internationally?                   

Yes, we ship worldwide through DHL Express 3-5 Day. 

Where does my order ship from?

All orders ship directly from our Fulfillment Center Located in the UK. 

When will my order ship? 
Orders ship within 3-5 days unless otherwise noted in the product description. You will receive an automated tracking confirmation once your order has been shipped. 

PRODUCT FAQ'S

What material is used on This Is Ground Products? 

We use 100% Bovine Vegetable Tanned Leather, sourced from Italy. 

Where can I find the dimensions of a product? 

Please refer to the specific product page for dimensions. 

Do you sell gift cards? 

Yes, we offer gift cards ranging from 25-650 USD. Click here to be directed to the product page. 

RETAIL PARTNERS

Check out our Store Locator for retailers by you.

How to videos

RETURNS & REFUNDS

How do I make a return?

We accept returns for a full refund 14 days from the date you received your purchase. Returns requested after the 14 day window, will be eligible for an exchange or store credit. Please note that all sales are final when a custom monogram is applied. We offer a 365 day guarantee on items against defects, and will replace any defective item with the same item for no cost. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. Promotional items are not returnable. If your item meets these specified parameters, please mail to:

This Is Ground - Returns                                     Belkin House, Shipton Way                                 Express Business Park                                       Rushden, Northants NN10 6GL                         United Kingdom                                                 T: +44 (0) 1933 352760

We suggest using USPS for our US customers.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Please fix the attached return address label and Customs Declaration Form (CN22) to the outside of the package. Please make sure that you do not declare a commercial value of over £15 or you may be liable for customs and duties charges when returning your order to the UK. Depending on your location, delivery time for exchanged products will vary.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. If you haven’t received a refund 7 business days from the date we contacted you, please contact us.

CANCELLATION 

How can I cancel my order? 

Cancellations cannot be made post order. However, we will offer a complimentary return label for cancellation requests emailed prior to shipping. 

 

Contact

For all product related questions, please fill out the form and we'll get back to you right away.

Name *
Name
If you have an open order, please include your order # from your order confirmation email

CHAT & CALL US