Do you ship internationally?
Yes, we ship worldwide through DHL Express 3-5 Day.
Where does my order ship from?
All orders ship directly from our Fulfillment Center Located in the UK.
When will my order ship?
Orders ship within 3-5 days unless otherwise noted in the product description. You will receive an automated tracking confirmation once your order has been shipped.
What material is used on This Is Ground Products?
We use 100% Bovine Vegetable Tanned Leather, sourced from Italy.
Where can I find the dimensions of a product?
Please refer to the specific product page for dimensions.
Do you sell gift cards?
Yes, we offer gift cards ranging from 25-650 USD. Click here to be directed to the product page.
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How to videos
RETURNS & REFUNDS
How do I make a return?
We accept returns for a full refund 14 days from the date you received your purchase. Returns requested after the 14 day window, will be eligible for an exchange or store credit. Please note that all sales are final when a custom monogram is applied. We offer a 365 day guarantee on items against defects, and will replace any defective item with the same item for no cost. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. Promotional items are not returnable. If your item meets these specified parameters, please mail to:
This Is Ground - Returns Belkin House, Shipton Way Express Business Park Rushden, Northants NN10 6GL United Kingdom T: +44 (0) 1933 352760
We suggest using USPS for our US customers.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Please fix the attached return address label and Customs Declaration Form (CN22) to the outside of the package. Please make sure that you do not declare a commercial value of over £15 or you may be liable for customs and duties charges when returning your order to the UK. Depending on your location, delivery time for exchanged products will vary.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. If you haven’t received a refund 7 business days from the date we contacted you, please contact us.
How can I cancel my order?
Cancellations cannot be made post order. However, we will offer a complimentary return label for cancellation requests emailed prior to shipping.