Contact

Email: customerservice@thisisground.com
Phone: avail 24hrs 888 719 6040
Chat: M-F 9:30am-6pm PT USA

How to videos

Shipping

Do you ship internationally?
Yes we ship all over the world with our international carrier DHL! Customs duties and fees may apply.

When will my order ship?
Orders ship within 3-5 days unless otherwise noted in the product description. Some of our products are made to order. Please contact customer service with any inquiries in regards to lead time. You will receive an automated tracking confirmation once your order has been shipped. 

RETURNS & REFUNDS

How do I make a return?

We accept returns for a full refund or exchange 14 days from date of purchase. Please note that all sales are final when a custom monogram is applied. We offer a 365 day guarantee on items against defects, and will replace any defective item with the same item for no cost.

To be eligible for a return, your item must be unused and in the same condition that you received it. E-mail us describing your issue in detail and identifying it as either a return or a defect. We will determine if you are eligible for a return or replacement. Promotional items are not returnable.

Once we have approved your return, please mail your product to: This Is Ground UK, Returns, Litton House, Saville Road, Peterborough PE3 7PR. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Depending on your location, delivery time for exchanged products will vary.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. 

If you haven’t received a refund 7 business days from the date we contacted you, please contact us.

 

PRODUCT FAQ'S

Which devices are compatible with the Mod Tablet 3 and Mod Laptop 3? 

Mod Tablet 3

AIR  |  7.5’’ W x 10.5’’ H | Apple iPad Air, Amazon Fire, Kindle E-Reader, Nexus 9, Samsung Galaxy Tab S 8.4 & 10.5 etc.

MINI  |  7" W x 9.75" H | Apple iPad Mini, Amazon Fire, Kindle E-Reader etc.

Mod Laptop 3

15-inch:

15-inch MacBook Pro
Lenovo Think Pad
Dell Latitude
HP Spectre
HP Stream
Lenovo Yoga 3 Pro

13-inch:

13-inch MacBook Pro
13-inch MacBook Air
Surface pro 3
Dell XPS 13
Asus Zenbook
Toshiba 2
Google chromebook
Acer Aspire S7

11-inch:

11-inch MacBook Air
Surface 3
Asus Transformer
HP Stream 11